Training for bar and restaurant operational staff covering all knowledge and skill parameters required for high-quality performance and professional growth—structured by job role categories.
Choose the module that best fits your professional or business goals.
Who it's for: Restaurant and bar waiters, bartenders and auxiliary seasonal staff.
5 lectures of 2 hours each (10 hours in total) via the Zoom/Teams platform.
1 week (Monday–Friday)
Thorough familiarization with and mastery of business specifics, role descriptions and specific job duties, operational tools, comprehensive product knowledge (beverages), advanced service techniques, verbal and non-verbal communication, etiquette, the psychology of a positive attitude, tailored interaction and sales psychology, high-intensity service, sales techniques (suggestive selling and upselling/revenue-boosting strategies), and HACCP standards.
Years of work and experience led me to Croatia and the 5* hotel industry, where I realized that bartending is not just a craft. These are people, standards, discipline, sales, organization and understanding of the complete operation of a bar. On that path, a special place is now occupied by Igor Pavela, my mentor and one of the people who strongly influenced my professional development. His international experience and knowledge in hospitality industry, imparted through his program, gave me a new perspective on bar management - from strong pizzas, wines and cocktails to operations, cost control, inventory, sales, psychology and team management.
1 on 1 training in the categories required for my job and dealing with guests significantly improved business results and ratings, the educator's experience is eminent and unique, I recommend it to everyone.
Nakon temeljite obuke znatno sam napredovala u svom poslu, što su prepoznali gosti i vlasnik i što se odrazilo i na osobnom ratingu i napojnicama rada.
