Developing highly motivated service and sales skills among bar and restaurant staff.
Choose the module that best fits your professional or business goals.
Who it's for: To restaurant and bar waiters, bartenders, and seasonal support staff.
5 lectures of 2 hours each (10 hours in total) via the Zoom/Teams platform.
1 week (Monday–Friday)
Thorough familiarization with and mastery of business specifics, role-specific duties, and work tools; comprehensive knowledge of all beverages; advanced service techniques; verbal and non-verbal communication; etiquette; the psychology of a positive attitude; tailored interaction and sales psychology; intensive service; sales techniques (suggestive selling and upselling/revenue-boosting methods); HACCP standards.
Who it's for: To restaurant and bar waiters, bartenders, and seasonal support staff.
5 lectures of 2 hours each (10 hours in total) via the Zoom/Teams platform or physical joint work.
1 week (Monday–Friday)
Individual approach and thorough familiarization and adoption of business specificity, position descriptions, i.e. work duties by position, work tools, basic knowledge of all beverages, advanced service techniques, adopted verbal and non-verbal communication, etiquette, psychology of a positive attitude, adapted interaction and sales psychology, intensive service, sales techniques suggestive selling and upselling (techniques to increase traffic), HACCP standards
Years of work and experience led me to Croatia and the 5* hotel industry, where I realized that bartending is not just a craft. These are people, standards, discipline, sales, organization and understanding of the complete operation of a bar. On that path, a special place is now occupied by Igor Pavela, my mentor and one of the people who strongly influenced my professional development. His international experience and knowledge in hospitality industry, imparted through his program, gave me a new perspective on bar management - from strong pizzas, wines and cocktails to operations, cost control, inventory, sales, psychology and team management.
1 on 1 training in the categories required for my job and dealing with guests significantly improved business results and ratings, the educator's experience is eminent and unique, I recommend it to everyone.
Nakon temeljite obuke znatno sam napredovala u svom poslu, što su prepoznali gosti i vlasnik i što se odrazilo i na osobnom ratingu i napojnicama rada.
